How are you keeping guests safe this summer?
We have developed new processes and procedures for the safety of our guests and employees, taking into account local government guidelines, industry best practices and our unique knowledge and insight about our operations. You can find more information on some of our safety procedures and guest expectations above.
What are you doing to protect your staff?
We have developed a robust return to work and training process for all resort employees to ensure safety. All our employees are required to wear a face covering and follow the company’s safety protocols and procedures at all times, including regular hand washing and the use of PPG. Employees will undergo daily health screenings and are required to stay home if sick. We’ll continue to review and update our policies to adhere to the most up-to-date practices to keep employees and guests safe.
Do I need to wear a face covering?
All guests are required to wear face coverings at the resort when in lift lines, on lifts and gondolas and inside our restaurants and retail locations—and whenever it is not possible to maintain a six feet distance from unknown parties. When physical distancing is possible, such as riding on trails, guests may remove their face coverings. Please note: It is important your face covering remain on throughout your lift ride, so it is on and protecting both you and our staff when you get off the lift. Bike Park lift attendants will be on the deck when you step off. Please keep your mask on for your protection and theirs.
Do I need to bring my own face covering?
Yes, guests are strongly encouraged to bring their own face covering. To help us reduce our environmental footprint, we're asking guests to bring your own face covering, which can be a cloth mask, scarf or buff, as long as it covers your nose and mouth. Guests without a face covering will not be allowed to load chairlifts or gondolas, inside resort facilities, in some retail locations or other areas where physical distancing is not possible. Thank you for helping us keep each other safe.
How will you be enforcing face coverings for guests?
Guests who are not able to follow the safety protocols that are put in place to protect our guests, employees and communities will not be able to participate in our on-mountain experience and asked to leave if necessary. It will take the compassion, care and personal responsibility of everyone to help us ensure a safe mountain experience for all.
What is your child age requirement for face coverings?
In line with local and CDC guidelines, we are asking that children older than 2 years of age wear face coverings in lift lines, loading and unloading lifts, when riding a gondola, in indoor spaces, and wherever physical distancing of six feet cannot be achieved.
What are the rules on who can load together on gondolas and lifts?
To minimize safety risks, guests will only be able to ride with their own cohort on the Village Gondola and Blackcomb Gondola, if travelling in a group. Singles will be able to ride with other singles from non-related parties on lifts where there is enough space. For example, two singles could ride the Fitzsimmons Lift, with space for social distancing between them.
Are you capping the number of people who can visit the resort?
Capacity will be monitored consistently throughout the day, and managed as necessary. Thanks to our expansive outdoor setting, we are confident we can accommodate all visitors this summer, but are asking for guests' cooperation complying with physical distancing protocols in base areas, lift lines and indoor spaces.
What equipment are you providing guests: sanitizer, masks, etc.?
Hand sanitizing stations will be available throughout the resort. Frequent hand washing is encouraged. While we ask guests to bring their own face coverings, we will have masks available upon request, subject to availability.
What changes have been made to cleaning procedures?
High-touch surfaces will be frequently cleaned and disinfected with EPA-approved products that kill the COVID-19 virus. In addition, enhanced cleaning and disinfecting will take place daily in our gondola cabins, frequently throughout the day in our public restrooms and after each use on our alpine slide and mountain coaster carts.
Will all transactions be cashless?
Yes, all mountain transactions (e.g. lift tickets, dining facilities) will be cashless as well as transactions at the Company’s lodging, retail and rental locations.
What happens if inclement weather forces a lift evacuation or other quick response which hampers physical distancing requirements?
While we do our best to anticipate weather events to minimize impacts to our guests, it is very important to have face coverings for each member of your party easily accessible. If response to weather, or an environmental threat, forces a rapid response from mountain operations, we will prioritize guests’ immediate safety over standard health guidelines to prevent the spread of COVID-19. Please do your part to help us operate safely and keep your face covering on hand at all times.
Are you doing contact tracing?
We will continue to work with local health officials to minimize the impact and spread of COVID-19 in our resort communities. While we don’t have a comprehensive contact system, we will work with local officials and endeavor to notify any guest or employee who we have knowledge came in contact with someone who has tested positive for COVID-19.