Q: Does Epic Coverage provide a refund in the event I am unable to reserve the lodging of my choice or my lodging reservation is cancelled?
A: Epic Coverage does not provide a refund in the event of any lodging-related issues.
Q: Does Epic Coverage provide a refund if I am unable to use my pass due to a travel advisory or quarantine instituted by a state, province, county, or municipality at the resort I would like to visit?
A: Epic Coverage does not provide a refund for quarantines or travel advisories instituted by a state, province county, or municipality at our resort locations.
Q: Does Epic Coverage provide a refund if I am unable to use my pass due to a travel advisory recommending that I not travel or a quarantine instituted by a state, province, county, or municipality that is applicable to my home?
A: Epic Coverage does not provide a refund for quarantines or travel advisories that apply to your home. As further detailed in the Epic Coverage Terms and Conditions, Epic Coverage provides refunds if you are unable to use your pass during the Core Season because the municipality, county, state, province, or country in which your permanent residence is located is subject to a mandatory governmental “stay-at-home” or “shelter-in-place” order lasting thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season.
Q: If a partner resort experiences a resort closure, is it covered under Epic Coverage?
A: Epic Coverage only applies to Vail Resorts’ owned and operated resorts. Partner resorts, including but not limited to Telluride, Sun Valley, Snowbasin, Resorts of the Canadian Rockies, Hakuba Valley, Rusutsu, Skirama Dolomiti, Les 3 Vallees, 4 Vallees, and Arlberg, are excluded from Epic Coverage. Please visit epicpass.com/region/partners for a full list of partner resorts.
It is important to note that days used your pass at partner resorts on your pass do count towards your total number of days used your pass in the determination of your refund.
Q: Can I go to a resort pass office or call your call center to get reimbursed for my pass?
A: You can initiate a refund request for personal events by calling 1-877-895-1297 or by visiting the refund request page. For a qualifying personal event, your request must be submitted within 30 days of the event arising (see the Epic Coverage Terms and Conditions for more detail). For a resort closure, Vail Resorts will contact you at the end of the season and communicate the amount of your Closure and Cancellation refund. No action is required by you.
Q: I have more detailed question about the coverage. Where can I get more information?
A: Please refer to the Epic Coverage Terms and Conditions which are available for viewing or downloading here.
Q: When must I provide my preferences for Priority Days and the resort(s) I would like to have covered?
A:You must make your Epic Coverage elections, including your selection of Priority Days, by December 6, 2021. No later than November 1, 2021, Vail Resorts will provide instructions via email on how you may make, update, or change your elections, including the selection of Priority Days. Pass Holders that have not designated 7 Priority Days will be defaulted to “Core Season” and “All Resorts” unless adjusted in “My Account” prior to December 6th, 2021. Once you select a Priority Day before December 6th, 2021, you will then be defaulted to “Priority Days,” which covers those specific Priority Days. You have the option to opt out of the “Priority Days” preference and select “Core Season” and select a “Primary Resort” or “All Resorts.” All Epic Coverage preferences must be finalized by December 6th, 2021. You will still have Epic Coverage if you modify the default preferences, but the coverage and resulting refund might be affected.
Q: How do I provide my preferences for visitation time period and the resort(s) I would like to have covered?
A: Pass Holders will be able to make adjustments to their preferences through their “My Account” online at Epicpass.com, starting this Fall. No later than November 1, 2021, Vail Resorts will provide instructions via email on how you may make, update, or change your elections, including the selection of Priority Days.
Pass Holders who have not designated 7 Priority Days will be defaulted to “Core Season” and “All Resorts” unless adjusted in “My Account” prior to December 6th, 2021. Once you select a Priority Day before December 6th, 2021, you will then be defaulted to “Priority Days,” which covers those specific Priority Days. You have the option to opt out of the “Priority Days” preference and select “Core Season” and select a “Primary Resort” or “All Resorts.” All Epic Coverage preferences must be finalized by December 6th, 2021. You will still have Epic Coverage if you modify the default preferences, but the coverage and resulting refund might be affected.
Q: Does Epic Coverage provide reimbursement for personal medical expenses?
A: No. Epic Coverage provides reimbursement for pass products impacted by qualifying personal events and qualifying resort closures as detailed in the Epic Coverage Terms & Conditions.